A client may request the return of an eligible diamond within 14 calendar days of confirmed delivery.
Return eligibility
The diamond must be returned unmounted, unaltered, undamaged and in the condition received. The original grading report, packaging and accompanying documents must be included.
Diamonds sourced, reserved or acquired specifically for a client’s written request are final sale unless the written transaction terms state otherwise. Diamonds that have been mounted, altered, engraved, damaged or separated from their original grading documentation are not eligible for return.
How to request a return
Contact Imperial Cushions at [email protected] within 14 calendar days of confirmed delivery. We will provide written return authorisation and instructions for the insured return. Unauthorised or uninsured returns will not be accepted.
Return costs
Imperial Cushions will arrange or approve the insured return method. For a change-of-mind return, the client is responsible for the actual insured return cost. There is no restocking fee.
If the diamond supplied is incorrect or materially different from its written description, Imperial Cushions will cover the return cost.
Refund timing
After the diamond and its documentation have been received and inspected, an eligible refund will be issued to the original payment method within 10 business days. Unrecoverable customs duties, taxes, bank charges and return-delivery costs may be deducted where permitted by law.
Mandatory rights
Nothing in this policy limits rights that cannot legally be excluded in the client’s country.
Business information
Imperial Cushions is a brand of Mordecayov Rothschild Diamonds.
Diamond Exchange Center
1 Jabotinski Street, Yahalom Tower, 6th Floor
Ramat Gan 52521, Israel